I was gifted 3x credits from a friend. Last October, I scheduled a facial and when I arrived, was presented with a list of questions. One involved my botox, and it was too new to allow the facial. I understood and agreed to reschedule. When I scheduled this appointment, I learned that that the personnel charged me for that initial visit. I was not asked at the time of scheduling about plans for botox (nor any of the other questions), and believe it was poor practice to charge me for a visit that I couldn't enjoy based on factors that I was unaware of. This has soured my perspectives of Massage Envy, and I'm just really disappointed.