Massage Envy

Highlands Ranch Town Center

Customer Reviews

• Julie V.

  Rating 3.0

  I love the facials I get and give them a 10. I have been a member for almost a year and have yet to get a message. Not sure if you are low staffed but it’s been impossible to get an appointment

  9/16/24
• Christine L.

  Rating 1.0

  The assistant manager Gabby was extremely rude and lacked any care for a customer. Walked in 12 minutes late to my appointment and there was no one in the front office. I called from the front office and no one answered. I waited and no one came around so I went looking for someone. I found the assistant manager Gabrielle and she said she canceled my appointment and charged my credit card. Since she said I was a no call no show. Well I called and I showed up. And they refused to complete my appointment. I still had over an hour left. To top it off she would not take the charge from my 8 membership credits. I have 8 credits (hours) because it is impossible to get an appointment with a massage therapist. I attached the bill she charged me. If you notice she charged me after 11 minutes from a 90 minute appointment. They should have at least waited the 90 minutes to charge me.

  9/9/24
• Lisa A.

  Rating 2.5

  As a long time member, I have a lot of prepaid credits and it can be challenging to find openings for a massage. My massage was scheduled to start at 1:30 and she didn’t start until 145 And finished at 2:30 “on time” so I was shorted by at least 10 minutes

  9/7/24
• Jeanne B.

  Rating 1.0

  Can’t get appointment for massage

  8/31/24
• Laurie P.

  Rating 1.0

  I made the appt 18 hours before online. I needed a dermabrasion with all the addons because I was having a medical procedure the next day and couldn’t do anything to my face for 2 weeks after. I am working a highly public multi-day event. Apparently I wrote down 1pm instead of 11:30. The asst manager wouldn’t let me come in for any other opening that week and charged my card $210. I wasn’t allowed to use my membership credits. Other establishments might charge $75 and they definitely would have allowed me to use some other open time slot. The manager was not customer friendly and downright obnoxious. :(. I’m cancelling my 12 year membership.

  8/17/24
• Jesse C.

  Rating 3.5

  Massage therapist availability is poor, sometimes have to wait several months at nearest location.

  8/3/24
• Tom B.

  Rating 2.5

  I believe Massage Envy is over priced.

  7/28/24
• Jeanne B.

  Rating 4.5

  It was a great facial.

  7/18/24
• Amy S.

  Rating 4.5

  When you find the right therapist/aesthetician, and you find a well-managed clinic, the experience can be very pleasurable. Unfortunately, I suffered at a clinic where it was poorly managed, the employees were not happy there, and ultimately the clinic ended up closing. So far, I've been to this Highlands Ranch Town Center clinic a few times and you can tell it is much more organized.

  6/22/24
• Dave H.

  Rating 5.0

  Emily

  6/12/24