Massage Envy

Leesburg

Customer Reviews

• Pat Q.

  Rating 5.0

  Muscles feel better after my massage.

  10/27/22
• Kelaina R.

  Rating 1.0

  I'm in town for a week and decided to book a massage for while I'm here. I also did this 7 years ago when I was here, with no issues. Last time I had a great experience, this time, NOT AT ALL. I've likely received over 30 massages in my life, and this by far, was the absolute worst and most expensive for how bad it was. I decided to treat myself to a 90 minute massage, and at the very end of booking online, it told me my price was going to be $188! Ok, fine. But for almost $200 + tip, this better be amazing. Nope, not a chance in *****. My masseuse didn't even come get me until 8 minutes after my appointment start time. I was asked if I wanted medium pressure, to which I replied, "I'd prefer between medium and firm". So we get started and I wish I was joking, but it was literally like an open handed rub down. Not one muscle was actually massaged besides when he put his elbow in my back at the beginning. He never checked in with me at all to ask about the pressure. If he had, I would have told him it felt like someone was sprinkling ***** dust on me, not actually massaging me. He also never warned me prior to putting 3 hot towels on my back, like in my many other massages. The only difference between before and after the "massage", was that I was extremely greasy. Not even a towel offered after, so I had to use the sheet to wipe some of it off before getting dressed. When I went to pay they said I got the introductory rate of $113, but at this point, I could have gotten the same or better from my 11 years old, FOR FREE. This was a complete waste of both my time and my hard earned money!!! THOROUGHLY DISSATISFIED AND DISAPPOINTED!!! Honestly, I wish I could get a redo with a different masseuse before I leave, but based on the fact that the ONLY person with openings for the next month is this guy, I’ll pass. I’m sure I’ll get no offer for my money back either.

  10/20/22
• Gary L.

  Rating 5.0

  Reception and checkout was smooth, great massage. A relaxing experience.

  10/13/22
• Neil C.

  Rating 5.0

  Great massage

  10/11/22
• Denise P.

  Rating 5.0

  Excellent customer service.

  10/10/22
• Mary W.

  Rating 4.5

  Christine is excellent for a facial. Front desk personnel are courteous.

  10/7/22
• Roberta B.

  Rating 4.0

  All was good.

  10/7/22
• Jon M.

  Rating 5.0

  Always professional and helpful in making the experience relaxing

  10/3/22
• Deb B.

  Rating 2.5

  I am very unhappy that scheduling has become so laborious. The front desk says it's up to the therapist to enter their schedule. The therapists say it is up to the computer system. The bottom line is I can't schedule out very far out and when I am able to schedule the times I want aren't available. Also, it is very annoying that the front desk can't even break a $20 so I properly tip my therapist. I don't want to put the tip on my card because I don't want him to wait to get the tip. I want to tip in cash.

  9/30/22
• Jarvis S.

  Rating 5.0

  Travis is outstanding. He listens to what the customer wants or needs ten works to accomplish these goals.

  9/30/22