Massage Envy

Fairfax/Fair Lakes

Customer Reviews

• Everett G.

  Rating 5.0

  Great customer service and a short waiting time

  6/21/24
• Benjamin B.

  Rating 5.0

  The massage therapist was very personable and outgoing. She made me feel comfortable and was very skilled and professional.

  6/20/24
• Ian K.

  Rating 5.0

  Everyone is very friendly and professional. Jasmine was amazing! I felt totally relaxed throughout the facial service.

  6/19/24
• Tom T.

  Rating 5.0

  I’m fortunate to have Joshua as my therapist. He’s been working with me for a few months now, and has helped tremendously with some issues that I have had recently with my lower back and legs. Joshua has figured me out and customizes my sessions so that I get a well balanced massage that is very effective, but also very relaxing.

  6/19/24
• Kirti S.

  Rating 1.0

  At my visit-the lady Amy was running late- My appointment was at 10AM on June 15. I was taken for facial at 10:15 and she finished at 10:50am The manager assured me that you will get your time-1Hr I lost 25 minutes If it was couple of minutes-we can understand I would like to have a refund for my lost time

  6/17/24
• Bianca S.

  Rating 5.0

  Great massage

  6/16/24
• Stephanie B.

  Rating 1.0

  I had to cancel and I texted 2 hours before the appointment and did not get a response until 3 hours later! I was texted that I was going to be charged for the cancelation. When several times they have cancelled on me and I did not get an incentive for their cancelation.

  6/15/24
• Vicki C.

  Rating 4.5

  Ms. Jackie was excellent staff. She took her time to explain everything to a new member. Her professional and kindness was so impressed and appreciated.

  6/8/24
• Colleen N.

  Rating 2.5

  I felt like my therapist was rushing through the massage

  6/8/24
• Denise C.

  Rating 2.5

  Massage Envy not provide a uniform experience. The support staff scheduling and “running” the spa lack adequate and consistent training. Other than the manager the staff is constantly changing and making mistakes on scheduling and not seeming to do much other than checking you in. Masseuses also vary in the delivery of massages. Variations go way beyond what type or level of massage requested. Also 60 minute massages usually seem to run about 40 minutes. That is if they are on time. Also, some masseuses will give you the head massage and foot massage but some don’t. I have also NEVER gotten a glass of water from a masseuse after a massage. I bring my own water now. Finally your website describes what to expect in a ME massage. That should be updated to not be the false advertising and as misleading as it is now.

  6/6/24