The lights are right above your face so when you roll over, you are blinded. I also could hear people chatting outside the door. Part of a relaxing massage is dimly lit room and quiet atmosphere. I also have a very hard time booking as appts aren't available. I want to use the app to schedule, I do not want to get put on a list with multiple phone calls and voice mails attempting to make an appointment. I appreciate the staffs efforts greatly and they are all very kind, but I want the ease of scheduling through the app simply because anything else is a hassle and takes too much time.