Massage Envy

Clarendon Center

Customer Reviews

• Edward B.

  Rating 4.0

  Great experience

  9/26/24
• Virginia C.

  Rating 3.0

  A year ago I had the best massage of my life at this location. This time, it was the worst massage of my life. But I appreciate the price is competitive for DC, and I was able to book a same day. (Even though I wish I hadn't because the experience was that bad) My "Therapist", Lena, seemed very very kind, so I debated writing this review. I paid for a 90 min session and explained that it was because I had a very painful knot in my shoulder but I mostly wanted a relaxing full body massage . Lena said she understood but explained she doesn’t use much pressure because she "worked smarter not harder". She then proceeded to spend the majority of the session telling me about her spiritual beliefs (ie, “Foridden knowledge”), and asking about mine. While I don’t think this is really appropriate, I honestly would have been okay with it except for the fact that Lena barely touched me. For 90 mins, she’d slightly rub in one direction on my back and occasional tell me I was tensing my shoulder. If it hadn’t been at a Massage Envy, where I’m sure there is a vetting process for people they hire, I would have thought she was a fraud. I think maybe she was talking with her hands, because she only had physical contact with my body about 60% of the time. Sometimes, she’d completely stop the massage and make me look at her as she demonstrated a stretch. While I appreciate she might have known good stretches (Though, I’m a little doubtful), I paid to have someone reach parts of my body I couldn’t. She made no effort to work out any knots, spent about 5mins of the “full body” part of my massage, and most of the time barely touching my back while she asked if I was a born again Christian. Again, she was very very nice, but I was not comfortable providing feedback during the session as she started off aggressively (but kindly) telling me she knew best. She made it clear there was a way she liked to do things, and she was leaving employment in a week. I tired to tell myself it was such a interesting story it was okay that it was a terrible massage, but after paying (and tipping 20% because I understand people have livelihoods) I was so embarrassed and disappointed I cried. I went in on a rainy day and splurged after a year of not having a massage and felt totally taken advantage of. There is no way this therapist hasn’t had previous complaints.

  9/25/24
• Freda W.

  Rating 4.0

  Customer service

  9/24/24
• Ann C.

  Rating 5.0

  Urna customizes my massage based on my needs. She is a “knot whisperer!”

  9/21/24
• Mary S.

  Rating 3.5

  Jin is THE reason I keep coming back to Massage Envy on a regular basis. Her skill, professionalism and care are unmatched.

  9/17/24
• Alexis M.

  Rating 5.0

  I’ve been seeing Yeti for about a year now and she is very in tune with what my body needs during our session even if I don’t realize i’m tense in a certain area. The customer service from the front desk staff is also impeccable.

  9/11/24
• Kristin N.

  Rating 4.5

  Amazing massage with Ashanti she listened to what I wanted and nailed it

  9/6/24
• Lonna V.

  Rating 4.5

  I was in the far room next to the smoothie place. Sadly I was unable to relax as it sounds like constant construction works being done.

  8/26/24
• Emily W.

  Rating 5.0

  I

  8/26/24
• Robin J.

  Rating 5.0

  I’ve already recommended 2 people

  8/17/24