All of it. The facility bathroom was absolutely disgusting, the front desk staff were could have been more professional, and the service was mediocre at best. I book a 60 minute deep tissue massage. I arrived 20 minutes early, filled out the questionnaire, specifying the areas I wanted to be massaged/focused on. My appointment was scheduled for 2:00pm, the masseuse arrived late and started the session almost 15 minutes after 2:00. He did not hit all the areas I outline and verbally mentioned, the areas he did hit he did not use the pressure I wanted, and then he ended the session 10 minutes before the hour was up. I was very unsatisfied with my visit.