During pandemic lot of people couldn't take massages like me. I have piled up my credits like 20+. I would like to use the credits while I pause my monthly payment to catch-up on the credits. Unfortunately, your business model would not give that opportunity to the customers to avail the massage while the account is in pause status. It's a shame that your don't care for your customers to change your business model to be accommodative. Also, I have been noticing that your masseuse take longer time to come back while I undress(which hardly takes a min). Out of whole 60min, I get only like 45min of massage. They take atleast 2 to 3min to come pickup their customer from wait room and then another 6 to 7 min (2 min for asking any existing problems and 5min to get undressed). I am with Massage Envy for almost 10 yrs and I don't think I am liking your service any more. Your service has deteriorated over the period of time.