i have been a client for over 2 years...my visit yesterday ranks as a 1 out of 10! Worst ever! My masseuse (for approx a year now) was not at her best for the 1 hour session. Instead of the deep tissue massage i usually get, i felt as if someone was just rubbing lotion on me...VERY DISAPPOINTING AND FAR from my expectations - not worth what it cost! She hardly spoke the entire session...she was distant and cold, like a robot! When the session was over, she proceeded to recommend 2 other massage therapists whom she felt would be better for me....WHAT THE FU**! If she felt that way, why did she waste my freaking time and money...or say something beforehand so that i could have had the opportunity to schedule with someone else. I WAS FURIOUS WHEN I LEFT...it ruined my entire day and stressed me out more than what i was when i arrived. I do not plan on scheduling with her again and would expect a comp or something for that wasted visit!