Massage Envy

Alliance Town Center

Customer Reviews

• Dalia A.

  Rating 5.0

  Perry is always awesome

  9/19/21
• Jenny M.

  Rating 1.0

  Misinformation was provided to me when I originally set up my monthly subscription with Massage Envy which was about a month ago. I was told that my time to book an appointment was from the 1st of the month to the end of the month. Last month I booked on the 28th due to the person who does my facials and this month I had to book earlier because Hazel was not available on the last 2 Saturdays of the month and I didnt want my credits rolling over to next month. When paying for my facial yesterday the front person told me that I had to pay full price for my facial because I booked before I was charged for my credit which is the 24th now I understand this rule but I wish I would have been provided this rule before my appointment was booked because I would have definitely rescheduled. The only reason why I set up the monthly subscription was for the discount I wish this would have been explained even when I got there to check in before my facial. The front desk said there was nothing they can do and said I owed the full price for the micro derm facial. Its unfortunate to have been provided misinformation especially this being my first time coming to Massage Envy or even getting a facial and the fact that the front desk said those are the rules made me never want to go there again. I dont want to keep a membership with a place that doesnt communicate well with their customers.

  9/19/21
• Dolores E.

  Rating 5.0

  I had a massage and a facial. Both were wonderful and I plan on having both again soon.

  9/18/21
• Jessica E.

  Rating 5.0

  This location is very clean everyone is super nice and professional Eduardo always takes great care of me I see him once a month and he has helped my chronic pain quite a bit. Hes also a really friendly person and wonderful to talk to Its no wonder hes always so booked up

  9/17/21
• Lisa B.

  Rating 5.0

  Relaxing and professional

  9/12/21
• M.att M

  Rating 2.0

  Booking appointments. If the plan covers 60 minutes do not tell a paying customer the requested time slot must be a 90 min to maximize the message therapists schedule.

  9/12/21
• Francesca T.

  Rating 5.0

  My family goes here . Texas and California

  9/9/21
• Catherine V.

  Rating 5.0

  I had an amazing massage at a time when I needed it more than I knew. My therapist was great Highly recommend this one location in particular.

  9/7/21
• James R.

  Rating 3.0

  To hard to book an appointment. Have to book several months out and I am not going to organize my life around a massage appointment. Very disappointed with ME in general.

  9/7/21
• Eric R.

  Rating 3.5

  8/31/21