Massage Envy

Alliance Town Center

Customer Reviews

• Katheryn S.

  Rating 3.5

  I arrived on time and had an hour massage scheduled. My therapist asked me where I would like him to focus. It is my understanding that I should have 50-55 mins of table/massage time with time for dressing. My massage was less than 45 mins. I will not return to that location. I will try a different location next time. The front desk does not have the vibe I have come to expect from massage envy.

  5/29/22
• Guadalupe B.

  Rating 5.0

  The text system to notify of availability for services is very practical.

  5/27/22
• Regina P.

  Rating 5.0

  Kelly always knows exactly what to do to fix my troublesome skin. She is very good at what she does and I hope management realizes what a gem she is and pays her well enough to keep her there. I have seen way too much turnover in employees. This leads me to believe that the best are not being recognized monetarily.

  5/23/22
• Stephanie f.

  Rating 1.5

  Customer service with returns of skin care products. I was not told that my purchase of a $95 skin care product would be a final sale when I purchased it after my first facial in April. I tried the product for about 7 days and couldn’t handle the smell of it. When I came back for my next facial I tried to return it and was told they don’t except opened products back. How do you know you’ll like a product line if you can’t try with out consequence. I have never bought facial care products that didn’t have 100% no risk guarantee. Even the esthetician that I used said she was unaware of this policy. I’m currently waiting for a manager to call me about the situation. But not holding my breath. I had intended to eventually purchase the whole line that the esthetician used (at least the products I would like to try) but will not buy any other products from Massage Envy and will cancel my membership as soon as it is possible due to the policies that are impossible for the skin care line and facials.

  5/16/22
• Maria B.

  Rating 5.0

  I felt welcomed from the minute I checked in and comfortable until I checked out

  5/14/22
• Maria A.

  Rating 4.5

  Great thanks

  5/9/22
• Tonya C.

  Rating 5.0

  Great customer service from the time I walked and until I left.

  5/8/22
• Andrew G.

  Rating 1.0

  Not canceling consistently. Always given wrong information when asking questions. Everyone always had a different answer to our questions. No one knew anything. Also, I went in after my wife’s massage and the lady told me she threw a fit. Very non professional to talk about my wife behind her back to me! Her husband. Only because she was told the wrong answer yet again. Over booked and hard to get an appointment. Especially when you get canceled over half a dozen times.

  5/6/22
• Denise S.

  Rating 5.0

  My esthetician is amazing.

  5/1/22
• Elizabeth O.

  Rating 3.0

  90 minute massage- provider asked what areas needed extra focus. Told them 2 specific areas. The main area of discomfort got less than 5 minutes of attention, total. The secondary area got zero attention. Over 20 minutes was spent massaging feet. I got a 90 minute massage so that my body could function again. That did not happen at all, so essentially I threw money away.

  4/27/22