Massage Envy Montgomery Plaza

Massage therapist only did below the knee and never did upper leg part. She had 90 min & plenty of time. When I went upfront to check out she was helping someone and I was looking at the products to kill time and 2 other people came in and were helped before I was. She automatically helped them and didn't ask me so then I went to wait in front of the counter so I wouldn't get over looked again. Also the water doesn't taste very good I wish they would offer bottled water.

I like the location and environment.

Tranquility of the music/lighting

Massage technique. Have not been able find good therapist since Tanya left.

Erin was my masseuse. She was amazing. The atmosphere of the West 7th site was lovely.

Candace is amazing!!

I don’t think she had much experience. I felt my nose and upper lip were neglected. She left seaweed mask all in my hair, eyebrows and on (and in) my nose. I’ve never left with anything left over on my face before. Also no heat was used. No steam, no hot towels.

The TV was not on in the relaxation room....very dark. There is always lots of talking and conversation that I can hear while getting a massage. I've gone to this location since it opened and this has always been the case. It doesn't keep me from coming back but it's annoying.

This location does not make it easy to receive facials for the following reasons: 1. Their veteran aesthetician only works M-Th at 9am-6pm (latest appointment being at 5pm) and their new aesthetician works evenings/weekends. I love the service provided by their veteran aesthetician, but I work normal business hours and am not able to see her. I don't like the technique/service provided by the new aesthetician, which is the only person I'm able to see. So based on my availability that I am not able to change, I am stuck with paying for a service that is not as desirable. 2. This location is also 25 minutes away from my home because the location closer to my home does not offer facial treatments. 3. The Assistant Branch Manager needs more training on customer service. Constantly looks like she is frowning/not making regular eye contact, doesn't engage beyond the transaction, and doesn't seem interested in being there honestly. If I am sharing with you my services concerns (see #1) and you are not responding with concern or how to better my experience, as I have a membership, then there is an issue. She simply said "Ok." and conversation ended. Honestly, for my next appointment I will be avoiding her because I do not want to interact with someone who could careless. The irony of it all is the fact that it is a wellness center.

The staff is friendly and professional. The place is very clean. My masseuse Mandy was AWESOME. She has great technique and if you are looking for deep tissue massage she is the one to get. Cannot say enough about her work. Five stars across the board.