I am floored by the lack of empathy provided by Massage Envy. Let me say that I made a mistake in booking a same day appointment when I intended to book for the next day. This was meant to be a makeup mother's day gift for my pregnant wife because we had to cancel our original plans on mothers day due to a severe stomach virus I had suffered. Because of being too sick to keep water down for more than 30 minutes, I was just a little dehydrated and lost track of the dates, thinking that it was still Sunday when in reality, I was booking a same day appointment. Again, this was a mistake on my part. When the appointment time came, I received a single call with no message as the only effort to catch the no-show. I was not able to answer the call, once again still recovering for a severe stomach bug. After calling the office today, I was greeted with ZERO understanding. ZERO empathy. Simply an offer TO PAY FULL PRICE AGAIN for another appointment. Massage Envy already received full price for SERVICES NOT RENDERED. This is the worst customer service experience imaginable. Thank you for making this the worst mothers day I've ever experienced for an already sick dad trying to help his expecting wife get a little relaxation. I didn't ask for a full refund. I didn't ask to reschedule at no cost. I was just hopeful for ANYTHING to help out. Again, I understand Massage Envy has to block time and that I had an error in booking. But LITERALLY ZERO EFFORT to show empathy, understanding or compassion is just upsetting. Maybe I should be glad that my wife didn't make the appointment if this is the type of service that we should expect.