Massage Envy

Dallas Uptown at West Village

Customer Reviews

• Linda S.

  Rating 5.0

  Jesse was very personable and great at what she does.

  9/30/23
• Rod T.

  Rating 5.0

  Ian personalized my experience to ME! He has great listening skills and was able to taper my massage to my needs! Likely the first massage therapist at ME who has given me guidance on my body and such. It adds value to the therapy and the overall experience! I’ll be back for sure!

  9/27/23
• Carla B.

  Rating 5.0

  Ruth did a fantastic job.

  9/26/23
• Keane B.

  Rating 4.0

  Kyle is the absolute BEST!

  9/25/23
• Shreese P.

  Rating 2.5

  Y’all sent me the survey, but I did not even go get a massage. I called and told them to cancel it, but it looks like I still lost my points. I was admitted into the hospital the day before my massage. But I guess no one cares about that. I am still currently in the hospital. What I would like to see if we getting my points back since y’all charge me for them and then send me the survey asking how was my experience and I wasn’t even there.

  9/18/23
• Grace S.

  Rating 1.0

  I requested a deep tissue massage and it wasn’t that at all. I have never not enjoyed a massage, however I did at massage envy in the west village. She got out one knot but besides that i didn’t feel any soreness the next morning which has never happened to me after a good deep tissue massage. I paid $145 and honestly felt really disappointed.

  9/14/23
• Mel S.

  Rating 4.5

  My lady Zaniobia was extremely intuitive

  9/14/23
• Theresa M.

  Rating 5.0

  Very relaxing and comfortable

  9/12/23
• Jordan R.

  Rating 1.0

  My Experience: I came in yesterday for a facial and wax at 11:00am with Zentobia. From the beginning she did not give the best customer service. She seemed like she was over her day before it even started. The waxing experience was awful. She acted as if it was her first time ever waxing. She moved incredibly slow, barely waxed my lip. and then started talking about the amount of hair I had on my face which is something that should have never been brought up considering the fact I was there for a wax. The facial itself was mediocre. My face has red bumps on it from either the facial or waxing. I did comeback the same day to have someone fix issue with my lip wax. Joslyn was very nice and informative. Hopefully the redness will go away with my care at home. Please use this review to better train aestheticians on proper ways to speak to guest while performing services. She also gave me a massage when I asked kindly to skip that part to focus more on the facial and wax. She failed to do that and still gave me an incredibly rough massage and still did not complete the services requested.

  9/7/23
• Steve Z.

  Rating 3.5

  experience was fine. The geographic pricing difference is a bit of a turn off Since we spend time in 2 states. Be nice to be able to cancel or put membership on hold without losing banked massages - this is my biggest complaint. And something I’ve warned ppl against when the ask me about Massage Envy.

  8/29/23