Massage Envy

Arlington Highlands

Customer Reviews

• Mark G.

  Rating 4.5

  Excellent!

  10/28/24
• Kathy D.

  Rating 1.0

  Over the years, I've seen the administrative part of the business become less caring about its members and more strict to the point where I don't want to do business here any longer.

  10/25/24
• Kim S.

  Rating 1.0

  Facial was great. It’s all the nickle and dime that make me want to go another place and cancel my membership that has been a pain since the day i got it

  10/17/24
• Evelyn L.

  Rating 1.0

  I was on my way to my appointment and an unforseen situation occurred to where I could not make it. I tried unsuccessfully reaching out to the establishment and the manager on duty. I was told that the manager Abe would be in touch that day but after no call I called back and was told he had left early. Mind you I had attempted to get a hold of him several times throughout the day. After being told Abe was gone I was told Alicia would be in the next day and I left a message to have her call. They informed me that she would be in at 930 so I awaited the return call. After not receiving a call I tried calling back around noon to speak to Alicia and was then advised that she would not be in until 2p. At this point I am highly disappointed and dissatisfied with this establishment and their concern for paying customers. After I satisfy my credits I will not be vack.

  10/13/24
• Krystal R.

  Rating 5.0

  I always feel comfortable and at peace during all my services. I can always depend on Melissa as she is spot on, empathetic and performs consistently. My back pain/tension has resolved since booking with her every other week.

  10/12/24
• Karen C.

  Rating 5.0

  Marina was excellent. She had the perfect pressure, checked in twice to make sure it was good. Other than that she was quiet and let me relax. Nothing worse than a chatty therapist if you don't initiate the conversation. Front desk staff was very nice and very helpful. On top of all that, there is better pricing at the Arlington Highlands location than my last location. I will increase the frequency of my appointments thanks to the overall perfect experience.

  10/12/24
• Jennifer K.

  Rating 4.0

  It was freezing in the entire building and the waiting area was super dark. I appreciate mood light but I could barely see where I was stepping/sitting.

  10/9/24
• Richelle V.

  Rating 5.0

  Excellent experience

  10/6/24
• Jessica M.

  Rating 5.0

  Jeannie was amazing!! I feel so much better! She paid attention to what was bothering me.

  10/3/24
• Kerrie R.

  Rating 5.0

  The service was excellent

  9/28/24