Massage Envy

Cool Springs

Customer Reviews

• Georgia N.

  Rating 4.5

  Great massage. Nice setting.

  9/30/24
• Vicki S.

  Rating 5.0

  Been coming for years for massages and lately facials. Iaisha is my go-to for years now. Had someone different yesterday though.

  9/18/24
• Logampal T.

  Rating 5.0

  Professional

  9/16/24
• Janet F.

  Rating 5.0

  Had my first Oxygen facial, ASHLEY did her usual EXCEPTIONAL work, explained what she was using, superior techniques!

  9/15/24
• Melissa M.

  Rating 5.0

  Larry is the best!! He’s always kind and consistently gives the best massage!

  9/13/24
• Kathy E.

  Rating 5.0

  Good therapists that listen and seem knowledgeable.

  9/11/24
• Susan B.

  Rating 4.5

  Professional therapists - welcoming, listens and addresses issues, effective massage technique.

  9/11/24
• Bantayehu S.

  Rating 5.0

  Liam the therapist is the reason I keep coming back to massage envy. He has exceptional skills and is very professional. He knows how to prioritize client’s needs

  9/8/24
• Laura R.

  Rating 2.5

  I was called 30 minutes prior to my appointment and asked “are you still coming?”. After a lengthy conversation, she advised that I was scheduled from 11-1pm. I let the ME employee know that I scheduled two appointments back to back from 12-2pm, not 11-1pm and there must have been a miscommunication. She explained that I would have to take it up with her GM (Sarah) and that she would have her call me on Monday (this took place on Saturday). I agreed and said that would be fine. I went to the next appointment from 12-1pm and it was great. When I was finished, I spoke to the gal at the ME location that I had spoken to on the phone. She had advised that she had already hit my membership up for (2) appointments and not (1), even before any discussion or possible resolution with the GM, Sarah that was to take place on Monday. I was not happy about that, but thought that I would just discuss everything and get it straightened out on Monday. Unfortunately, the GM never contacted me on Monday to discuss and resolve. It is now Friday and I will have to contact her!! This is not good Customer Support and seriously lacks follow through from the Manager on Duty on Saturday. I have no idea if the GM was ever advised of the situation, yet the Manager took it upon herself to resolve it in her own way without discussing it with me and usurping our original agreement. Not happy! Now the onus is on me to fix their problem (which I paid for).

  9/6/24
• Ruby M.

  Rating 4.0

  Although my massage was AWESOME!! Some of the administrative policies are less than desirable. I don’t like the hijacking of my paid for massages on acct if you need to freeze acct. or the charge for gifting someone a massage. It’s already been paid for once, why should we be charge for a click of a button? I think that’s ridiculous!!

  9/6/24