Massage Envy

Mount Pleasant

Customer Reviews

• Patricia R.

  Rating 5.0

  Marisa is a wonderful aesthetician. I've been going to her for two years and my skin looks terrific!

  6/25/24
• Lisa P.

  Rating 2.5

  When a contract is signed for Massage Envy it should be for each location. I was told my amount coming from my home location wasn't enough to cover a location I went to. A Massage Envy is a Massage Envy. I have gone to my home location and this other location for months and never have been told there was a different fee and I had to pay the difference. I then proceeded to give a tip on my card and said oh you have my card on file just use that. I got a phone call 20 mins. later stating they needed my card. The Mount Pleasant SC location is not professional enough to handle the front desk. There were three girls up there that acted like they had deer in headlight syndrome. Usually when I go to that location I have no issues, but this last time makes me not want to go back.

  6/24/24
• Tom W.

  Rating 5.0

  Hi skill level. Very welcoming.

  6/17/24
• Allison R.

  Rating 1.0

  Was provided false information about the recent closing of our “home” location and also found out I would be charged more to use my credits at this location, which I e been going to for 8+ years. Disappointed in the company’s handling of this and how I will be charged to use credits I’ve already paid for and then will end up losing credits I’ve paid for because I don’t have sufficient time and the location doesn’t have sufficient availability of service providers for me to use them.

  6/12/24
• Renee S.

  Rating 5.0

  Clean facility. Knowledgeable staff

  6/9/24
• William B.

  Rating 3.5

  ME does not provide the best customer value for my wife and I, who were members since 2013. When Angela gave up her membership in 2022, she was able to use my massage units on an occasional basis. Currently, corporate policy allows 1 unit transfer every 6 months to my wife. This undermines the desirability of a couple sharing membership. To me this seems like Apple requiring multiple family member accounts for shared storage, or Netflix requiring individual membership and sign-in for use, rather than family sharing. If ME is interested in the customer experience and ability to recommend to interested individuals, I believe that part of the value question needs to be addressed.

  6/7/24
• Peter R.

  Rating 1.5

  During Covid I accumulated 20 plus massages, I travel quite a bit and try to use them but I was recently charged and up charge despite having 20 credits. I find it extremely difficult if not impossible to find a good deep tissue massage therapist and therefore can rarely get appointments. I try to transfer my massages but I am limited to one per month and charged a $10 fee. All of this makes things super difficult and not customer friendly.

  6/6/24
• Jean B.

  Rating 5.0

  Very clean. Gina was very professional and listened to my concerns and dealt with those issues. Can’t wait to return.

  6/4/24
• Cindy K.

  Rating 4.5

  Great experience… it is hard to get an appointment.

  6/2/24
• Katherine L.

  Rating 5.0

  Been a customer for years.

  6/2/24