When I joined as a new member last month the lady at the front desk immediately scheduled my next appointment which was Wednesday. After I received my massage and went to check out, I was forced to pay 70.00 for the service. I explained to them that I was a member and they said that Imcouldnt get massaged until after May 19 when the money was drafted out of my account. I explained to them that I was unaware of that and that ghee you g lady was the one who scheduled my appointment. However and to no avail, I still had to unexpectedly pay for my appointment on Wednesday and I really didn’t have the money to do that. I went ahead and did it but I am highly disappointed in Massage Envy, this was not my fault and should’ve been handled differently. I could have just skipped a month and we could’ve been even but nope, they insisted that I pay on that day.