Massage Envy

East Providence

Customer Reviews

• Roxanne B.

  Rating 4.5

  Always great service

  3/29/25
• Heather G.

  Rating 5.0

  Staff and service provider, Fran (massage) are excellent. For facials, I go to Andrea but occasionally I may have someone else if it’s last minute and I’ve had good experiences as well. I’ve been coming here since they opened bc they are consistently very good- excellent.

  3/24/25
• Diane V.

  Rating 5.0

  Judy at the front desk is amazing! And my therapist Bill… I cannot say enough positive about him! A+++

  3/24/25
• Dorothy M.

  Rating 5.0

  The professionalism and knowledge of facial care

  3/22/25
• Joseph E.

  Rating 5.0

  Quiet atmosphere and a very friendly, professional Staff!

  3/22/25
• Shana L.

  Rating 5.0

  Mathew was amazing!! From start to finished from the receptionist from checking in to checking out was also very helpful and professional.

  3/16/25
• Andrew M.

  Rating 4.5

  Good service at a fair price. The therapist I see is the main reason I still there.

  3/14/25
• Richard H.

  Rating 5.0

  The entire experience was first rate from start to finish.

  3/13/25
• Kelly W.

  Rating 1.0

  I want to start by saying that my therapist was a very nice sweet lady. (Jenn) I will also say that I have had dozens of massages, a few at Envy and many other spas and hotels so I am an experienced customer. This was by far the worst massage ever. I am a mom of four, and I get precious little time for self-care so I was really looking forward to this 90-minute massage that I paid $200 for as a birthday treat. I was clear with the intake girl and the therapist that I was there mostly for my back, shoulders and neck. I didn't need much time on anything else. I literally said to the intake girl you can do 80 minutes just on my back/ shoulders and neck, do not care about arms legs or anywhere else. Unfortunately, the therapist spent a solid 40-50 minutes on everything but my back and shoulders; those got about 10 minutes each (being generous) and my neck got about 15 mins. I feel so much time was wasted and I didn't even get my problem areas properly addressed. The second big issue was the therapist was clearly a smoker and smelled as though she had just come in from a smoke, her hands absolutely wreaked of smoke and she started with rubbing my face and it smelled so bad I really almost got up and left but did not want to be rude. Her breath also had a strong cigarette smell, very unpleasant to say the least. It was so bad I actually smelled like smoke when I left on my skin and I had to run home and shower immediately. I understand it is everyone's right to smoke but if you are doing massage and touching people's body (ESPECIALLY FACE) your hands should be washed and use a mint or brush or something. Lastly I don't know if it was dry skin on her hands or maybe long nails but as she rubbed my neck there was sharp pain like something on her hands was stabbing me, it hurt so bad, she must have seen my face and she asked if the pressure was ok and I said pressure if fine but you are scratching my skin and it really hurts. She was really apologetic but honestly, the whole experience was a HUGE disappointment and a terrible way to start my birthday. I was not even going to say anything but since you asked for my review. There it is. I will not be back.

  3/11/25
• Scott M.

  Rating 5.0

  Great service, friendly and helpful staff .

  3/11/25