Well. Where to start. This was my first facial ever. So I came in 15 minutes early for my appt to fill out the paperwork that was needed, then I was lead to the tranquility room. I was pulled back into the room a few minutes after my appointment time. Which is fine, I understand people run a little late. I consulted with Tara, and I went over the fact that I have stubborn blackheads - she seemed to understand and then left the room after the consultation so I could get onto the table. Now, keep in mind I told her at least 3 times that this was the first facial I had ever had, or anything done to my face for that matter. She started the session with a cleanser and steam, which was nice. Then I did the high freequency treatment. Which she kind of explained... and then spent maybe 3-5 minutes extracting the blackheads. Then proceeded to do... I'm not entirely sure. Whatever comes next in a facial! Then she goes, okay you're finished! And I looked at the clock and it was 7:11. My appt was supposed to be 60 minutes... starting at 6:30z there was no face massage or anything. I honestly was very disappointed with the service.