Massage Envy Wayne-PA

My credit card got charged twice. They put someone else’s tip on my card as the person did not know how to correct it.

Very well run experience with an expert staff.

No complaints

The front desk staff need to know how to enter appointments in the system. I am a long-time customer who comes every other week for 90 minute massage sessions. It is difficult to get appointments with my provider, so I book repeating meetings as far in advance as possible to ensure my spot. Every time I have asked to do this, nearly I’ve been told that the front desk person doesn’t know how to set up repeating visits and will need to leave a note for a manager to do. That leaves me, the customer, responsible for following up to see if my appointments ever got scheduled, and most of the time I find out that they weren’t. This is extremely frustrating and unnecessary. Front desk staff should be able to make the appointments themselves on the spot. My mother also came in last week for an introductory session and potential to join as a new member. However, when she arrived, she was told that the person she spoke to on the phone entered all of her personal details in the system but never entered the appointment time. My mother was told she needed to reschedule and come back another time. She refused due to her dissatisfaction with how this was handled.

Therapist was professional and attentive to needs Received a great massage. Thank you

Mariama

Lidia is excellent.

More times available

Lidia She is excellent!

Professional staff at the front. Experienced therapist.