Every part. Gabby was helping me check in. I had a single question since this was my first time getting a massage. She answered it, we finished the check in process and she sent me to the second waiting room. While waiting for my massage therapist I can hear gabby and the two others (man and woman) up from talking very loudly and laughing at my history and the question I had asked. Apparently the answer was obvious and I should have know it. I thought about leaving and I wish I had. The massage itself was fine, but my problem area was not touched. I told gabby and my massage therapist I want an all over massage, but mostly my lower back since this is where all my pain is. They both told me that it was no problem, but after my upper back was finished he told me it was done and he would leave so I could get dressed. So not worth what I paid, and I wish I would have left after the first fiasco. I was embarrassed and upset versus feeling relaxed which is what I came to do.