Massage Envy is, I believe, going through a financial crisis. Two franchises are closed and the one in Collegeville is open to accommodate the customers of the other closed franchises. The annoying part of this is that I still pay my membership fee, but have no opportunity to use the services because it is fully booked. What makes it worse is that they have a freeze membership service to keep your treatments. This is to blind you with a so called attractive service. When starting this membership we were happy to keep our monthly treatments, because we travel for our jobs. This is by no means attractive to customers. You have to pay an extra U$20 for what you already paid for and cannot use because you cannot book a treatment. I paid for October and have my October treatment in November.