Massage Envy

Lewis Center

Customer Reviews

• Kara B.

  Rating 5.0

  Devin is the absolute best massage therapist. He has always listened to what I need and suggests things that may make the experience better. He is very repetitive with his movements which is exactly what I need given what I am going there for. He is attentive and professional. All around great experience every time I didnt get the name of the front desk person who checked me inout either but she was really nice as well

  1/16/20
• Amy T.

  Rating 2.0

  I was not greeted right away. I understand if youre busy but 2 ladies are in an office chatting away. I felt like I was interrupting them

  1/11/20
• Sue S.

  Rating 5.0

  Quality of treatment.

  1/10/20
• Dan W.

  Rating 5.0

  The front desk staff was friendly and checked me in quickly. I enjoyed my massage and felt great afterwords.

  1/9/20
• Mary D.

  Rating 3.0

  The front desk. Was delayed checking in due to her on a personal phone call. Checkout took 15 minutes since i used a bonus gift card. Asked for a call from the manager today and have not received.

  1/9/20
• Kim S.

  Rating 5.0

  The receptionist check in person is very professional and kind My facial was excellent all the way around

  1/9/20
• Jackie W.

  Rating 5.0

  The environment and staff were perfect

  1/9/20
• Karen M.

  Rating 1.0

  Service from front desk is inconsistent and at times unprofessional. I have had previous negative experiences with front desk staff which was adequately addressed after providing feedback over a year ago. Last month I tried to cancel my membership and was told that the staff didnt have the capabilityauthority to cancel it and to either email clinic1200massageenvy.com or turn in a form to be processed at some unknown date when the manager was available. When I scheduled this 1220 visit on the phone I was told that I had enough service credits to cover the service. Later I found out I was charged for the visit and my credits were not applied. When I emailed about my two issues above no reply was ever given. When I came in for my last service on 14 I tried to clarify the above issues. I was told that I didnt accrue enough credits for my last visit even though I currently had 2.5 credits currently how did I accrue so many in 15 days. I voiced my dissatisfaction with the communication from the front desk and was immediately told by the manager she said so herself Weve had a lot of turnover with managers and FDAs at this location but weve actually been doing great this past year. During my 5 minute interaction before and after my service not a single person smiled at the front desk. Fortunately the other staff member at the front desk said that they remembered my phone call and were going to refund me the charge and apply the credits to the previous service. I tried to go to Massage Envy to relax but feel frustrated by the encounters at the front desk. The therapists have all been great but I will not be seeking future appointments at this location.

  1/8/20
• Paula T.

  Rating 4.0

  she was a wonderful massage therapist. really good. one of the best I have had. but my original appointment was cancelled therapist Clint was no longer employed there apparently and they gave me Nicole who was very good but NOT firm pressure as I requested.

  1/6/20
• Malena M.

  Rating 5.0

  Everything. How you are received the waiting area the attention etc.

  1/6/20