Everything from the start of when I checked in to when I was given my “cup” of water. The lady who checked me in was an over zealous saleswoman even though she said she wasn’t ) joining the massage a month club? After the half a$$ job that Aubrey did I’m glad I waited to see what I WOULD BE MISSING.Aubrey asked me why I was coming in and I proceeded to tell her then her next statement was, I think we need to get started now as we are already 5-10 minutes into your time and I have to base our time on when I started?something to that effect. She massaged my shoulders and pressed on my back, WHICH WAS crazy because I told her my sciatica was killing me! That I had just started a new office job where I had to sit all day. She then told me I had 5 five ! Minutes left and she would massage my neck. My daughter does a freaking better job than she did. Aubrey could not WAIT FOR ME to get the ***** out of that room so she could hand me that water. I heard her and her coworker talking as I was leaving. I’m not rude I even tipped this girl, I’m just ***** off because I know that she was just trying to get out as fast as she could BECAUSE AS SOON AS I GOT TO MY CAR, I texted my NORMAL MASSAGE therapist and told her she better never go on vacation ever again! Because I just had the worst massage of my life!) HERE COMES AUBREY WALKING to her Chevy Suburban 2 cars down from me getting the ***** out of the parking lot.! My massage was a give from MY DAUGHTER and I will never ever tell her of this HORRIBLE EXPERIENCE, and I’ve NEVER EVERwritten anything like this before but I did go because my therapist was on vacation and I was EXPECTING A HALFWAY DECENT massage, and to tell you the truth, I should’ve just let my husband do it instead and saved myself from having horrible shoulder pain today. I think that you should know that your employees need to be people who are professionals, can do their job properly, listen to the clients concerns AND yes I understand that your company is a franchise but dear lord! Give them a freaking leeway when it comes to the time thing, I guess Aubrey forgot that it took her 5MINUTES OF MY TIME TO GET BACK INTO THE ROOM WHEN SHE TOLD ME TO GET TO MY COMFORT LEVEL,! This calls for a training program!!