The massage therapist did not focus on the areas that I asked, but instead did the complete opposite. I came into Massage Envy with extreme tension and discomfort in my shoulders and upper back and asked that those areas be worked on. She instead massaged my lower back and sides. She also did not use my preferred pressure. I booked her specifically because her pressure listed on the website was firm to deep. She was neither. I can't say anything positive about my experience during the massage. She seemed very inexperienced and untrained. She massaged the same spots over and over with very little technique. She did not seem happy to be there. She was very impersonal and used gloves to massage me. I can't say that I don't understand someone's personal decision to not want to touch the body of a stranger, but that is simply part of the job. It completely took away from the experience and did not feel the same. I've been getting massages now for over 12 years and this was the absolute worst all the way around. The only positive was being able to get scheduled with someone quickly, however, I would have happily waited a month to get in with someone who would have provided me some relief and would have been worth the money spent.