Massage Envy

Brier Creek

NC BMBT Establishment #138

Customer Reviews

• Ed P.

  Rating 4.0

  I arrived at my 3pm appointment at 2:45 and Kelsea came to get me at 3:15pm. She rushed to do my session and finished at 4:00. I did not leave a gratuity because I don’t believe in rewarding bad service. My experience is normally very good. I will not book another session with Kelsea.

  4/2/23
• J.onathan J

  Rating 5.0

  Great massage, she did a great job and was very professional. Helen was fantastic!

  4/1/23
• Blaise R.

  Rating 2.0

  I don’t appreciate that it was not made clear that $80 was some sort of “entry rate” and then they tried to push a subscription on me. I also did specifically target my lower back as my problem area but it wasn’t really touched. I don’t have $140 to go back, or enough to pay $80 a month. The actual massage was good but I would’ve liked what I actually asked for

  3/28/23
• Tess M.

  Rating 3.5

  I am VERY unhappy with being mandated to use a 3rd party app/company for paying which then charges me a fee to use it. I was told by the person at the desk (who I've never seen before and I've been a member at that location for more than 15 years) "we've been doing this since 2012". Maybe so but not at this location. I know it was in place the last few times I've come and I havent liked or wanted it but this is the first time I've gotten a survey to provide feedback about it.

  3/27/23
• Angela W.

  Rating 5.0

  My technician is great and pleased with the service and everyone is very nice.

  3/26/23
• Logan J.

  Rating 5.0

  Front desk staff is always super friendly and helpful, and for this visit Melanie was great during the checkout process! Karen gave a phenomenal massage and really listened to me describe what areas needed a bit more focus. She gave a great vibe, was very professional, and I will be seeing her again soon!

  3/26/23
• Celiece B.

  Rating 5.0

  Best massage ever ms.Helen was a pleasure and very informative!

  3/22/23
• Karen O.

  Rating 5.0

  Great therapist

  3/21/23
• cloe. e

  Rating 4.5

  The staff and how comfortable I feel walking in each time.

  3/18/23
• Haley B.

  Rating 4.5

  Mario was great. It was my first professional massage ever. He made me feel very comfortable. I loved how warm the bed was and he recommended some add one and I added the lilac scent and it was very relaxing. BUT, once I left the dark room and came back to the front I was immediately overwhelmed by the receptionist overloading me with membership info. Bouncing back into a frantic state was not great and kind of ruined it. I look forward to coming back but it was not cool. I understand that’s how you all gain business but it ruined my mood. I planned on returning anyway but… yeah, that’s my transparent feedback.

  3/18/23