Massage Envy

Brier Creek

NC BMBT Establishment #138

Customer Reviews

• Austin A.

  Rating 5.0

  I always get a great massage at Massage Envy Brier Creek. The therapists are wonderful and truly care about my health and well-being. The front desk staff are friendly and very helpful in scheduling further appointments.

  6/25/24
• Jenny B.

  Rating 4.5

  TK is an amazing massage therapist and consummate professional! I was there for pain, and she started by asking pointed questions to get to the source of it. She then worked those areas, having me move my arm and shoulder at different intervals to test pain levels and the efficacy of the treatment. She worked miracles!

  6/21/24
• Steve D.

  Rating 5.0

  Everyone, from the front desk staff to the therapists, is courteous and professional.

  6/20/24
• Monica P.

  Rating 3.5

  I’m not fond of the number of different masseuses I’ve had in the past year. Every time I think I have found a consistent one, they leave.

  6/16/24
• Debbie U.

  Rating 5.0

  customer service team is excellent, no matter when I come or the time of day or evening the whole team is awesome, and katelyn is different she passed the point of perfect.

  6/13/24
• Stacy R.

  Rating 5.0

  Ms Karen is professional and an amazing therapist

  6/7/24
• Cynthia V.

  Rating 4.5

  Starting with reception thru treatment you interact with friendly and professional employees. Your comfort and needs are of utmost importance They do not attempt to “up sell” you likes similar type service providers which can add unneeded stress. They are always on schedule and wait time is barely existent

  6/7/24
• Jennifer O.

  Rating 1.0

  I was charged for an 1 1/2 service when I got a booked and received an hour facial. I was also charged for red light therapy and an eye mask which I didn't get and was given a receipt with no details on what I paid for. Icing on the cake, I received deraplaning after the technician found razor blades. I found out after the fact that the technician nor the location offers deraplaning as they are not trained on it yet. I used the Tipsy ipad that they had at the front desk and gave 20% as I hadn't realized they charged me for services I didn't get and "found" razor blades to do a service they aren't trained on. As soon as I left, I got an phone call from the tech saying I didn't leave a tip. It was a rude phone call to say the least. She then sent me a link to leave a tip, which I didn't based on the phone call asking for a tip AND finding out what I had been charged for. After no tip, she sent me a text saying "after all I did for you and you didn't give me a tip. You will be placed on the "do not book" list at Massage Envy Brier Creek. Possibile the WORST customer service I have ever received at a massage/spa/facial business. Prime example of why I normally pay extra for wonderful customer service at higher end spas. Just wanted to give Massage Envy a try.

  6/5/24
• Jackie A.

  Rating 3.0

  I did not appreciate the over inflated charges just to force membership

  6/5/24
• Maria L.

  Rating 4.5

  The experience was so good and relaxing ☺️

  6/4/24