Carrie did an awesome job! However, I booked a 60 minute massage and was given a 30 minute massage. I arrived 15 minutes before to fill out new customer information, escorted to the back at 2:00pm and was out of the facility by 2:35. I double checked my booking when I left and it clearly stated 60 minutes. I reached out to the facility three times to be told that there was not a supervisor at the initial location I was serviced. I called and spoke with a supervisor at the sister location in town and she stated the district manager would give me a call but it would not be within the 24-48 hours due to her overseeing 9 of these facilities. I am still waiting and tis is day 5.