While I was waiting for my massage to begin, the front desk associates were making a lot of noise. A quiet conversation would be tolerable, but they were singing, banging on the desk and laughing quite loudly. While this didn't affect my massage itself, I found it quite unprofessional. My massage therapist was running behind, and she politely came in and let me know, which I appreciated and did not mind at all. She also stated that I would get the full 90 minutes that I booked. I went back into the room and laid down on the table at about 11:45. When she left the room to allow me to redress it was 12:58. In the grand scheme of things, 15 minutes doesn't matter much, but I was a little bothered. Especially because I also booked and paid for the deep muscle therapy warming and cooling treatment. I've received this enhancement multiple times at different locations and I do not believe my therapist performed it during my visit yesterday. Now, I don't write this review to get anyone in trouble. The massage itself was great. But I will not be revisiting this location.