Massage Envy

Denver NC

Customer Reviews

• Michael A.

  Rating 1.0

  This is difficult because I have had good experience with Massage Envy’s in the past but this last experience was not good at all so I wouldn’t recommend this location. The overall massage was not good and very awkward with my therapist. There was very little communication and nothing around what I needed worked on. The therapist had to step out once and it seemed like she wanted it to be over with as quickly as possible. Then the front desk environment was extremely awkward as well almost as though it was everyone’s first day on the job. I don’t like leaving bad reviews on things but with the money I paid I feel like the experience needed to be a lot more enjoyable. I wasn’t able to relax and it was definitely not therapeutic in anyway.

  3/29/25
• Aileen K.

  Rating 5.0

  My overall experience with this location has been positive 100% of the time. Employees are always friendly and greet you with a smile. The facility is always clean. I have had massages with four different therapists and while each had her own technique, all have been good. I have been very satisfied with their services and am glad that I became a member. And as an FYI, I am very picky. If I were ever unhappy with my experience, they would hear about it.

  3/21/25
• Kathy H.

  Rating 3.5

  Was ok. Was not impress With my first massage. Wish it would have been harder.

  3/20/25
• Denise R.

  Rating 5.0

  I was excited when Denver location opened. I have been a member since 2009. We moved to Denver in 2022 and I had quite a few accrued pepaids because no other location was "convenient". I was especially happy when I found Christell. She is a wonderful therapist.

  3/15/25
• Cindy C.

  Rating 4.5

  massage therapists are great

  3/15/25
• Detlef E.

  Rating 5.0

  Very friendly and professional service.

  3/14/25
• Susan S.

  Rating 5.0

  Sarah was amazing! I was very relaxed and she addressed my needs.

  3/3/25
• Cindy C.

  Rating 2.5

  all massage therapists have been relatively very good. Each one is different of course but all good. My issue is I come in at least 15 minutes or more early to be there for my appointment and am on time. I do understand that sometimes the customer before me might possibly take a few minutes longer for whatever reason. But for me the issue that gives me anxiety is that if my appt is lets say at 1pm and I don't go in until five after and don't get started until at least ten after than I would say my massage should at least go until 2pm not five til or ten til. there is already 10 minutes legally being taken from the advertised 60 minutes in the contract saying that at least 10 minutes can be taken from the 60 minutes which I don't really like but it is in the contract. I don't like paying $75 dollars for a 60 minute massage and getting only a 45 minute massage. Its expensive enough. then of course I feel obligated to leave a tip of $10-20 dollars because the massage was most of the time ok. sorry to be so specific but when it comes to spending that much money I want was I am paying for.

  2/27/25
• Ben C.

  Rating 3.5

  Solid Service

  2/24/25
• Rene R.

  Rating 5.0

  Customer focused

  2/24/25