Massage Envy

Pittsford/Brighton

Customer Reviews

• TEREZA W.

  Rating 1.0

  Therapist walked in 1 min before my appt, it was not the full 80 mins There was no ambience in the room: the table wasn't warmed yet, the seat chair was old and peeling, no music so I could hear literally everything outside of the room. Massage was good enough but not worth $188.

  11/23/24
• Michelle C.

  Rating 3.0

  I go to Massage Envy in Pittsford and I would recommend Robert to any and every person as he is magical and is what personal care and getting massages is all about. It's unfortunate that my experience with Massage Envy itself has been more than frustrating. I would see Rober once a week for the last 6 years every Friday at 7:30. Last year they started closing at 8pm, which forced my appt to 6:30. Sometime during this transition my standing appt got screwed up and I ended up going several weeks not being able to get in due to someone's error. Then this spring I was told that in August they'd be closing at 6 on Fridays, so we opted to change my appt to 6:30 on Wednesday as the new standing appt. In September I went on a vacation and when I came back found out that Robert was out for surgery. Last week I was called to say that my appt on Friday couldn't happen due to closing early, which u already knew about, and informed the person that I have a standing appt every Wed and was looking forward to it since Robert was back to work. They informed me I have no Wed appts, and was extremely frustrated that this has somehow happened again that and that someone screwed up. I asked to have Sarah, the manager call me to figure out what happened and to right this situation and it's been 10 days with no calls. I got in to see Robert last Monday and explained everything to the girl at the desk and said to please have a manager call me. It's a week later and no one has contacted me. I don't know what the operating standards are for Massage Envy, but I find what happened annoying but the lack of communication and functions at Massage Envy is appalling.

  11/18/24
• Mimi L.

  Rating 5.0

  It is a luxury, but one that I'd recommend to anyone that would ask. My provider took the tension right out of my neck. Wonderful. I have had a recent illness and am feeling more and more like myself. One more step toward me.

  11/16/24
• Rich R.

  Rating 5.0

  Great massage with Jim

  11/11/24
• Pam W.

  Rating 5.0

  I always look forward to my visits and get a great massage and facial.

  11/9/24
• Dan B.

  Rating 5.0

  Cecilia always meets my needs...very friendly associates....very relaxing and beneficial..

  11/7/24
• Gia T.

  Rating 1.0

  This was the most lousy massage I’ve ever received! Even from that of the cheapest massage ever!!

  11/4/24
• Mary E.

  Rating 5.0

  Shao is the best massage therapist ! Pittsford ME is clean the people are friendly and helpful

  11/2/24
• David S.

  Rating 3.0

  My massage therapist Cecilia was fantastic. No complaints about her. What I didn't like was how I could hear so many loud conversations from the hall between staff members and/or other clients. It was very distracting. Maybe consider using sound dampeners? Or asking staff to keep their voices down?

  10/29/24
• Emily G.

  Rating 5.0

  I’ve always had a good experience, easy to book, on time appts.

  10/28/24