The Plainview location is in dire need of updating and repairs. The face pillows are uncomfortable. The tables don't always heat, or go up and down. You can hear other providers and their clients in the rooms next to yours. So if you like a quiet massage, forget it if the people next door are chatty. I've asked these things to be brought to the attention of the owner. Nicole, one of the owners called me, left a message for me to return her call. I returned the call a few minutes later, but she did not answer. To date I have not heard back from her and that was a few months ago. This Plainview, NY location has great service providers and staff, but the owners do not seem to care and leave much to be desired.