Massage Envy

Gramercy Nyc

Customer Reviews

• Chet B.

  Rating 4.0

  The masseuse only gave me a massage for about 53 minutes and 10 of it was a head massage.

  9/26/23
• Thelma B.

  Rating 5.0

  Excellent care the therapist was great

  9/19/23
• Michelle M.

  Rating 4.5

  Demetra is fantastic!!! Always smiling and has great energy! She is excellent at asking if everything is ok and adjusting to any specific needs!

  9/18/23
• Gina P.

  Rating 5.0

  locations all over the US make it convenient to use credits when on vacation

  9/14/23
• Nilaja M.

  Rating 5.0

  Yvonne is a caring and expert in her field. After several sessions with her, she is knowledgeable of areas I need attention and/or extra work. She enquires how I am doing at the beginning and throughout the session. Would not trade her. I am blessed and healthier because of her skills, caring and dedication to my well being. Thank you Yvonne.

  9/13/23
• Deborah C.

  Rating 1.0

  The massage was not good, The phone service is not professional and they Mess up with your appointments. I am getting ready to find some where else To go. The supervisor hides when you have a complaints.

  9/12/23
• Eddie P.

  Rating 5.0

  Great massage. Massuer was responsive to my areas that needed attention. I left feeling rejuvenated and excited for my next session!

  9/12/23
• Jonah B.

  Rating 1.0

  The massage was amazing! The problem is that I signed up for an annual membership, which I’m very excited about. However, when I signed up it was unclear that my subscription apparently wasn’t actually starting for 2 months after I signed up, so the receptionist charged me the $70 rate for “additional services” for my first massage - then lied to my face saying that she told me for the appointment I booked with her, I would be charged OUTSIDE of the $90/month membership due to the date on which I had the initial massage. First off - why would my membership not start on the day I signed up for the membership? Second, why would I not be able to apply my monthly massage I pay $90/month for to my first session? I am requesting a refund of the $70 charge, and an explanation as to how the membership actually works.

  9/11/23
• Caroline B.

  Rating 3.5

  While the staff at this location in Gramercy is amazing, the facilities are out of date. The air conditioning isn't working in the massage rooms (it's summer in New York...). Additionally, they just changed the tipping method so you are charged an extra fee for using your cc on file to issue a tip. I guess that makes sense in some instances, but for a member, it's annoying and a turnoff. Also, they changed the appointment scheduling to a third party, so you're no longer talking to a front desk associate when making an appointment. For me, that matters because they know the massage therapists and can make suggestions/recommendations for you, whereas the outsourced people don't. I think the location just got bought by new management, so these are just a few things I've noticed. I mean, not fixing the air conditioning in the summer seems like a bad sign for the direction of this ME location....

  9/11/23
• Mark J.

  Rating 5.0

  Friendly professional treatment at a reasonable price

  9/9/23