Everything. There was dirty laundry on the counter. The bed was made haphazardly. Massage technician didn't look at me when she asked me questions. I had a minor scratch on my arm, so I put a bandaid on it. Maybe she had to check to see if should could massage that area, but she left for about 10 minutes to check without telling me what she was doing. I had gotten into the wrinkled sheets, and afer a while I started to get dressed and when she came back, I just couldn't have the massage. Had no confidence in her.