I was a member for many years, years ago. I was desperate for a massage and knew I could get a last minute appointment. The staff were friendly, the facility was pleasant and clean. Steve, my masseuse was very friendly and did a good job. I had to tell him a few times to go deeper. All was good, but PRICEY!! I was quoted $125. I knew their massages are only 50 minutes. But I was charged an extra $10 for a deep massage, which I had requested on my intake form. They should have told me then about the upcharge. I've never been charged extra before,. And the entire massage was not deep in my opinion. Plus I did not get the full 50 minutes. I was there on time, but the computers weren't working, so Steve was not notified on his iPod that I was there, so he was late finding me at the front desk. With tax and tip, this massage cost me about $170! Not worth it for 45 minutes!!! I'll stick to my Groupons!