Massage Envy

Garwood

Customer Reviews

• Kathy D.

  Rating 5.0

  I've been a member for quite a while, and am completely satisfied with the services provided by Anastasia. She listens to what my medical conditions are and is very kind and gentle in handling my hot stone massage for those conditions.

  8/31/24
• Andrew M.

  Rating 5.0

  The massage was amazing and I walked out feeling so good

  8/27/24
• Colin M.

  Rating 1.0

  I've been a loyal customer of ME Garwood pretty much since it started. I've made referrals and brought in numerous customers. Unfortunately, my experience this week has soured the relationship. I'm moving out of state in 6 months, and I have unused sessions accrued in my account. I asked to freeze my future payments so I can wind down my bank, and I was told I need to pay a $20/month surcharge for the privilege of using the services I've already paid for. They called it Freeze Plus. I figure it will cost me an additional $120 in fees, but it's not the money, it's the principle. I figure I've brought about $14k in revenue to ME Garwood (not including referrals) plus another $5K in tips to providers. More important, the reason I have so many sessions accrued are these: - During Covid, I elected NOT to freeze my account to help the franchise with cash flow during a tumultuous time that put some many out of business. - My preferred provider was slow to return after the pandemic, and it took some time to find a substitute I liked. - The substitute provider was fired (some would say unfairly) leaving me fewer options for booking. - On multiple occasions, ME Garwood called me to cancel at the last minute due to issues with the providers, which I totally understood. Given all of this, it seems extremely unfair and wrongheaded to exact a surcharge from me, when I've been so supportive of the franchise. I reached out to corporate with my concern. They responded very quickly and said they had referred my case to the franchise, but I've heard nothing. This is not good faith business. I hope the franchise will see this and waive the policy. I'd like to end my long relationship with ME on a good note, as it has otherwise been a wonderful experience. Respectfully, Colin

  8/27/24
• Megan M.

  Rating 5.0

  From the workers at the desk to the massage itself, everything was pleasant and enjoyable.

  8/27/24
• Geneva B.

  Rating 5.0

  Excellent - Mary is excellent masseuse and staff i Is professional and facility is very clean.

  8/25/24
• Phyllis P.

  Rating 5.0

  Great staff. Everyone is professional, polite, courteous, and friendly.

  8/25/24
• Betty B.

  Rating 5.0

  love the entire experience, relaxing

  8/21/24
• June M.

  Rating 3.5

  Lakisha is an exceptional professional

  8/19/24
• Melanie B.

  Rating 5.0

  Amazing as always!

  8/18/24
• Samantha P.

  Rating 5.0

  It was my first time coming to a Massage Envy and I was nervous. The reception and staff were very nice and thoroughly explained everything to me in a way that made sense and made me feel comfortable. Josh was amazing at explaining everything I needed to know for my pain management and stress relief. My session with him was great and I look forward to being back next month. 10/10 would recommend.

  8/15/24