Massage Envy

Berkeley Heights

Customer Reviews

• Pamela S.

  Rating 5.0

  great place-relaxing clean and friendly

  6/18/24
• Jeff V.

  Rating 1.0

  I really do not know what to say anymore regarding my experiences overall with this company. First, at this location, the massage I signed up for on 6/11 was for 60 minutes with the appointment starting at 8:00 PM. The massage therapist finds me in the waiting area at 8:11 PM. She begins the actual massage session at 8:14 PM and when the lights turn on, the clock says 8:54 PM. My session was 17 minutes short of what it should of been which was 60 minutes. There's always that excuse that the massage therapist takes a couple of minutes to have a consultation with the client, but that didn't really happen here. My membership costs $91/month which is equivalent to a 1 hour session. I was robbed $15 from the 17 minutes that was not given to me. From this experience, I am pondering canceling the entire membership once I get through the remaining sessions. If the session is advertised as is with the time promised for the service to be given, it should be honored from start to finish with no excuses, delays and early endings. Lastly, the massage therapist seemed like she wanted to end the session right away since I was really sore everywhere and she didn't ask that many typical consultation questions that are normally asked at the start with regards to pressure and parts of the body that need the most attention. Management needs to get this straightened out and corrected so others don't go through this experience with any massage therapist

  6/12/24
• Jane C.

  Rating 5.0

  Dan is an amazing massage therapist, that's the main reason for the rating of 10. Front desk staff are friendly, polite and helpful. The massage rooms are always clean, and the beds are heated just right.

  6/12/24
• LaVesta V.

  Rating 5.0

  As always I had an amazing massage by Davidson. Everyone on the staff was welcoming and helpful.

  6/9/24
• Richard K.

  Rating 3.5

  Overall positive experience. Front desk staff are always very friendly and helpful. Bea is a reliably great massage therapist. I wish the online experience was slightly better- overall, pretty easy to book a session. I'd like to have more access to account information online - for instance, how many sessions I have left in my package. This information seems opaque. Also, while booking is easy online, rescheduling and cancelling less so. All in all, happy with the membership though - I would not be a member this long if I weren't!

  6/4/24
• Annette R.

  Rating 5.0

  Love facility and masseuse.

  6/3/24
• Brook S.

  Rating 1.5

  I like it but if I pay for 1.5 hours I should get the time o paid for. Always starting late and finishing early. I think I'm going to cancel because of that

  6/1/24
• Gian M.

  Rating 5.0

  Punctuality, very skilled massage therapist, ambience, front desk service

  5/27/24
• Gail V.

  Rating 5.0

  Gabby is the best. We work on what I need for each session.

  5/25/24
• Debra G.

  Rating 5.0

  Amazing!

  5/13/24