I was charged a fee for visiting a location outside of the location where I set up my account. I was never told that this would happen and since I travel frequently, I'm disappointed that this may happen regularly. I was also not informed that my membership fees would be raised until after it had already happened. At this particular visit, I felt that my provider did not listen well when I answered his questions. Consequently, he did not massage all the areas we discussed. His movements were also very jarring, sudden, and at times, painful, because they were unprepared.