Massage Envy

Reno - Sparks Galleria

Customer Reviews

• Debbie E.

  Rating 3.0

  The turn over rate in employees seems high. The past 2 therapists I had on a regular basis quit, then leaves me with the trouble of rescheduling.

  11/25/24
• Michael L.

  Rating 5.0

  Excellent masseuse and easy check in

  11/24/24
• Susan A.

  Rating 5.0

  Friendly ,clean and professional

  11/20/24
• Tamara F.

  Rating 4.5

  Facility very clean. Staff very friendly and professional. Therapists are very good and meets the needs of the clients.

  11/18/24
• Juanita G.

  Rating 5.0

  Very pleasant staff, Terese does amazing work and she is very pleasant

  11/17/24
• April H.

  Rating 3.5

  I checked in and went to the waiting area. My masseuse was about 15 minutes late. I had just got on the table when the front desk started calling my cell. I didn’t answer the call. In the middle of my massage my masseuse asked to take my necklace off to which I agreed. During the massage girls entered my room laughing. Then someone was knocking on the door. Brian, my masseuse said they were knocking because I needed to leave. I got up and got dressed and grabbed my necklace. Brain gave me his cell number for future bookings. I didn’t realize that my pendant wasn’t on it. I called the location - no one answered. I called and texted Brian no answer or reply. I raced to the location - it was closed. I left a message on the voice mail about my necklace and another message in the morning. I went to the location before it opened and explained the situation and the kind girl (I didn’t get her name but she’s a rockstar) went through the trash and linens trying to find my pendant. Emma, another rockstar, immediately refunded my money and looked through different front desk drawers to try to find my pendant. I explained to her that I was going to file a police report and she understood. I returned with a copy of the police report and again Emma was professional and understanding. Later that afternoon she called with my pendant. I don’t believe the story that Brian told her - but I hope she is recognized for how she handled the situation. Other than that - great massage.

  11/17/24
• Donna V.

  Rating 1.0

  After remaining a loyal customer through Covid, I accumulated numerous credits. The closest ME location is 30 miles away and I had difficulty with employees cancelling or cancelling last-minute. Between May to November, 8 appointments were cancelled despite my diligence in scheduling. Also, the West Flamingo location changed my over 10+ year old membership to reflect a "new" account when they changed their pricing. They also transferred all of my credits to "expired with credit" status. Imagine my surprise when I had to pay for service because my local ME couldn't find any credits on my now "new" account. The Sparks location mgr attempted to help me use my remaining 6 credits, but the day of my 2 appts, the esthetician cancelled. I was trying a new location 45 miles away because of all the problems at South Virginia...and then I got another cancellation! I was so completely exhausted from dealing with the process so I cancelled my 10 year+ membership and walked away from nearly $500 in credit. It was causing me more stress than anything. I'm expected to cancel 24 hrs in advance. I'm expected to pay every month. I can freeze, but if employees don't show up, I cannot use ANY money I've already banked! Absolutely worst business model where customer gets nothing even though the customer is doing EVERYTHING to get in.

  11/15/24
• Robert C.

  Rating 5.0

  Overall the I would recommend Massage Envy because of all the good therapist that work there. Yesterday was the worst ever. ANA is the worst and the only reason I tipped here was because she seemed like a hard working woman that is 100% brand new in this industry giving it her best. BUT, she was horrible and I cant be the only person who thinks so. I never get these feedback forms from you guys and i just had her yesterday. I think you purposely want to know how she did. It was bad!

  11/13/24
• Lynn G.

  Rating 4.0

  on line booking has gotten better can actually get appointments therapists are doing a great job

  11/12/24
• Tanjina A.

  Rating 1.5

  The massage was not what I wanted. The pressure was supposed to be “firm” but all she did was caress my shoulders. No kneading or applying pressure to the trouble spots I called out. My masseuse was Ana.

  11/10/24