The wait time in the lobby was different from any other spa experience I have had. The staff was loud and yelling to each other from the staff office to the lobby area, telling jokes and pick up lines. The comments weren't distasteful, just unprofessional and not the relaxing environment that I would expect. My husband and I had a couple's massage. Our masseuses talked a lot in the beginning. I requested firm pressure and the pressure was firm in the beginning. About 10 minutes in the pressure was the lightest I have ever had, and at one point was just finger tips rubbing lightly. It also felt like 1/3 of my time was spent with my masseuse just stayed in one place applying light pressure, not even massaging. My husband stated that his massage was the lightest pressure he ever had as well he requested former pressure, and while she acknowledged him, she did not increase the pressure. After our massage, it felt so incomplete. I did not feel like any part of my body had stress relief or had any muscles worked. It felt more like I had lotion applied with light touch. In addition, I guess it is my fault for not checking the rates before the massage, bu this was the most expensive trip Massage Envy. Every other time our massages have been around $68 each. This time they were $95 each. It was a very disappointing massage with a hefty price tag. Our masseuses were nice, and I feel bad leaving negative comments, but for the first time I was disappointed in the services received at ME. Overall it was a very poor experience.