My past few experiences at massage envy have not been good. It’s the actual quality of the service that has been declining. This facial was SUPER underwhelming. I understand and enjoy a quiet, relaxing facial, but I also like to be told what is happening. Is this a cleanser? What cream are you applying now? It also just did not feel good. She was not very skilled at the facial, rubbing things into my eyes continuously. I spoke up multiple times and she apologized and cleaned it off and then went right back and did it again every time. The massage was not even a massage. She slathered copious amounts of lotion on and rubbed it for a while. Like one would rub lotion on themselves at home. Really disappointed. The two services I have had at this location have been low quality. I probably will not return which is a shame because it is so close to my house.