Massage Envy

Golden Valley

Customer Reviews

• Katie S.

  Rating 5.0

  Josh!

  4/22/23
• LISA** W.

  Rating 4.0

  Getting expensive

  4/21/23
• Sally N.

  Rating 5.0

  I really enjoy the consistency of my provider! She is excellent and I appreciate her attending work when she is scheduled! She is kind, very competent and I receive the best massage!! I’m booking massages twice a month rather than just once. I switched from the Roseville Massage Envy to Golden Valley, MN. Huge difference of the level of professionalism!!

  4/18/23
• Jean A.

  Rating 4.0

  The only thing I don’t like about ME is the strict policies around membership and not being able to use your credits if you terminate the membership. Carlee is wonderful. She knows her stuff, offers great suggestions and advice and I like that she’s been there for quite some time now! She is a pleasure to talk to!

  4/18/23
• Mike B.

  Rating 4.5

  Michael is attuned to my specific areas of need, listens to my concerns and provides an excellent massage every time

  4/17/23
• Cheryl Z.

  Rating 5.0

  Ashlee is the best massage therapist ever!!

  4/14/23
• Dorene K.

  Rating 1.5

  Extremely hard to get appointments at multiple locations. Also, lots of last minute cancellations. This is for both my husband and I. We have been members for many years. We have so many sessions to use and can’t get appointments. We used to be able to make appointments together (and make it a date night) but have a hard time just getting an appointment period. I was told if I want to cancel our membership we would need to use the the session ms within a month. That’s absolutely impossible to do! So, feel Massage Envy is taking our money monthly and not giving the service we once had. Can we freeze our accounts until we are able to use the sessions we’ve already paid for???? The therapists are great and we do feel our massages are an important part of our healthy lifestyle. But, again it’s very difficult to get and keep the appointments. AND not able to book appointments at the same time has really made us very disappointed long term clients. Thanks.

  4/12/23
• Tony O.

  Rating 5.0

  I like that I can book online and book at any location not just where I signed up. The Golden Valley location has a new manager and he is clearly doing good things. The phone is being answered when I call. Customer service over all at the front desk is way better than it was. He is clearly changing things up and training the team.

  4/10/23
• John A.

  Rating 5.0

  Great staff, they are welcoming and helpful. Super value for great service.

  4/9/23
• Stephanie W.

  Rating 3.5

  I had a 90 min full body with foot exfoliating treatment. Didn't seem like he knew how to do a 90 min - kind of meandering over my back for the last half. It was shorter than the 80 mins with the change time. My heels were not exfoliated - only the top of my feet. I'd like a refund or the treatment added to my next appt. My legs were not massaged. He's a nice guy but i wouldn't go to him again. Thank you.

  4/5/23