Massage Envy

Birmingham

Customer Reviews

• Ronna P.

  Rating 1.0

  My appointment time was 4:00. I arrived 10 minutes early as the location suggested (3:30) At 4:20, I went to rhe front desk inquiring my appointment time. Confirmed 4:00. Finally at 4:20, my therapist brought me in for my session. She ended my session at 5:05. I asked for the manager to reach out, I was charged my full price, but did not receive my full session I did not receive any callback. My final session is today. I am canceling my membership

  11/10/24
• Julie L.

  Rating 2.5

  The place looks tired. No music in the massage room. No candles. No robes. Plus the bathroom was dirty. When I get a massage I want the environment to be spa like and I didn't feel it here.

  11/7/24
• Walter S.

  Rating 5.0

  Always feel better when I get my massage nice staff friendly people

  11/7/24
• Erik L.

  Rating 5.0

  Great massage therapists, good customer service, easy to schedule.

  11/5/24
• Mendie R.

  Rating 4.0

  My experience with Darrick was great, but my partner who had Malik was unsatisfied with his service. We had a couples massage. He wasn't sure if Malik was uncomfortable massaging men, but Malik seemed inexperienced and/or hesitant while performing the full body massage.

  10/31/24
• Ralf K.

  Rating 2.5

  Experience was just ok

  10/30/24
• Jerri A.

  Rating 4.5

  My experience with the massage therapist Melissa was horrid! I love Massage Envy and decided to go to the Birmingham location for a 60 minute. Huge mistake! I will start off with the front desk staff. They were very nice and personable. After that things changed. Melissa didn’t start my massage until 6:13. I have no idea what the hold up was but she started by talking about what I want and what she does. Once she started she did none of that. I was uncomfortable the entire time. I started flat face down on the table with no cradle. She saw I was uncomfortable. I was just hoping it got better soon. When she massage she would slide down at the end. So awkward, she then asked if I wanted a wedge but she would have to stop the massage to go get it. So let’s just get this over with because I’ve never been flat face down on the table without the face cradle. Her transition from one position to next was like she was an amateur. She put a hot towel on me and I was like huh??? (To myself) I just want to get this over with at this point. She never did nothing I mentioned in our initial conversation. I never complain which is why I let so much slide but it was horrible. The cradle was uncomfortable just uuugh freaking bad! I’m going back to Kristoff in Bloomfield. He listens to what you want and deliver. I said I wanted my hands massage and she skipped that. I said I would like my surgery scar massaged and she didn’t do that….horrible I’m ***** because I wasted my money. Stood at checkout and waited for someone to come to the desk. Its after 7:00 pm why do I have to go find you??? Never going back

  10/26/24
• Maria C.

  Rating 5.0

  Massage therapist extremely professional and skilled. They helped relieve areas of muscle pain and improve mobility.

  10/21/24
• Theodore J.

  Rating 4.5

  It was a very good experience

  10/21/24
• Shimaya H.

  Rating 5.0

  Amazing service every time.

  10/14/24