It is the second time at the Ann Arbor location where my service appointment was cut short. This visit, I had a 60-min back facial. I was called back a just after 11AM, went through the customary questions, and "hands-on" time began just after 11:10 as expected. My provider was so kind and had a great personality, but was a bit unprepared - there was no "face rest" on the table, and I had to keep moving my head back and forth to give my old neck a rest. Bless her heart she noticed I was very uncomfortable, and left to grab the extra piece for the table for a minute or two. Everything went well after that, until she left and I noticed the clock read 11:40. I was dressed at at the front desk at 11:44 based on the clock in the lobby, and mentioned to the front desk associate that the service was short. Immediately, he corrected me to say that the service only guarantees 45 minutes of "hands-on time," where it was obvious that he hadn't checked the clock himself before the quick reply. I then politely explained that if the clock is already reading 11:45 and my provider was in the lobby at 11:40, math shows that I was shorted. He smiled and agreed to communicate that feedback to the provider after I said that it was a good learning opportunity for the provider, and I'd appreciate if it did not happen again. By my calculations, my facial was 30-35 minutes when I paid for 45 minutes. Losing almost a third of the service time isn't a small thing, especially when it had happened with a different provider a few months ago. I was excited to have facial services back at the Ann Arbor location after a few months' hiatus when it was not offered, but will probably trek to Canton again as their providers are more cognizant of the time we are paying for and equally friendly and professional. I really wanted this location to work out, but it will be a few months before I try it again as the kinks get worked out.