my experience was excellent. Nice facility, firendly front staff, great massage. My issue is just location. It has been quite a while since the Natick store closed, and was I informed that a new space would be procured. I joined Massage Envy because it was close enough to get a massage in a lunch hour. Currently I'm driving approx. 40 minutes. so my commute is longer than my massage. I actually have to take time off from work to use my credits which have accrued like crazy between the pandemic and the loss of a convenient location. If you're not going to open closer to Natick I think you should advise people. This whole situation becoming quite expensive and inconvenient. The facility and staff have been great, this issue has nothing to do with that.