Massage Envy

Burlington

Customer Reviews

• Rebecca S.

  Rating 1.0

  The front desk personnel are shockingly unprofessional and unhelpful. Lily, the manager, was the one who checked me in. She was the ONLY person working the front desk and was not even there when I walked in. She was in a side room and didn't even bother to come out to the front desk. She had me shout across the lobby to check in even though I indicated I wanted to book appointments as well. It was very rude and unprofessional. Additionally, I am having consistent issues with their text messaging system. I have opted out of marketing texts, specifically because this location was sending out a text at least once a day advertising what service appointments were still available. I do NOT need this volume of text messages so I unsubscribed from those messages in particular. However, the manager and the front desk personnel are somehow unable to figure out how to allow me to get my appointment confirmation automated texts without also causing me to get these nuisance texts. I want to emphasize that these "marketing" texts are different from the corporate marketing texts and are something that the front desk is putting out themselves. They NEED to find a way to allow customers like me to still receive the proper confirmation texts without also receiving texts that are advertisements for services that are available. I have had such poor experiences with the front office personnel at this location that, after being a customer for over 10 years at Massage Envy's throughout the country, I am using up my remaining credits and will be canceling my membership as soon as possible.

  8/26/24
• Lauren R.

  Rating 3.5

  When I went to checkout and was asked if I wanted to join their wellness program I simply said no thank you. I was then asked why not which I didn't think was necessary. The man was quite rude and even said "oh so you're not planning on coming back." All I wanted was a facial which was great but the experience checking out was not great which I probably won't be back now.

  8/23/24
• Jane L.

  Rating 5.0

  I had the most amazing massage by the best massage therapist, Jessica

  8/17/24
• Kelly F.

  Rating 2.5

  My massage with Andre was great but there are so many issues with cancelled appointments. Now, cancellations when the therapist is actually working!

  8/6/24
• Deb S.

  Rating 2.0

  Massage envy services have gone down drastically since Covid.

  8/2/24
• Deb W.

  Rating 5.0

  I have visited massage Envy several times. Always great, but my last massage was the best yet!

  7/31/24
• Andrea C.

  Rating 5.0

  I was called in right away for my massage, and Martine is fabulous!

  7/24/24
• Corey M.

  Rating 1.5

  I’ve asked to speak with the manager on 3 different occasions and they have not reached out to follow up.

  7/23/24
• Rich S.

  Rating 5.0

  Lisa, my therapist, always gives me a WOW massage!

  7/23/24
• Kathy D.

  Rating 5.0

  Delightful Martine is great

  7/12/24