Massage Envy

Rockville

Customer Reviews

• Marie V.

  Rating 3.5

  The General Manager will not contact me. We spoke briefly in the summer,, but now it is 9/27/23 and i have left several messages with front desk staff to ask him to contact me. I have an unresolved issue from June 14th, 2023

  9/27/23
• Susan K.

  Rating 4.5

  i had been quite achy and the massage helped tremendously. she really worked on specific areas I had requested.

  9/20/23
• Jessica G.

  Rating 1.0

  The front desk. The receptionist that was there for my visit was very unprofessional. Since the time I called to say I was a few minutes late, to when I arrived but what was the worst part of the experience was leaving and she didn't hand me the kit for the after care for the chemical peel. When I called it was closed it was exacly 7pm but I kept calling hoping for an answer to just ask if maybe I could head back and she'd be able to just hand it to me quickly. She picked up and hung up then she picked up and said we are closed and hung up she then picked up and I said please just listen to what I need to say and I was explaining to her if there was any way I could be back in 10 minutes and she could give me the kit and she said she wouldn't be there. I was like ok can I just ask a question and asked her could you tell me if yiu forgot to give the kit to me or was it an error from the technician? She didn't answer she just said I can pick it up after 930 the next day I asked her a couple more times if she can just tell me where the error was and no response so I asked her for her name and she hung up on me. I am extremely disappointed. I've always had a great experience at Massage Envy in Rockville Md but this really made me sad to the point I don't want to go back and want to cancel my membership.

  9/16/23
• Josh G.

  Rating 1.0

  Felt as though no effort was put into the massage and it provided zero relief. The provider seemed like they did not know what they were doing and has no expertise or advice to offer.

  9/15/23
• Cheryl W.

  Rating 2.5

  difficult to get appointments, quality of some of the massage therapists

  9/14/23
• Deidree B.

  Rating 5.0

  Friendly therapist who was knowledgeable and did effective work.

  9/14/23
• Marcia G.

  Rating 5.0

  Ron is wonderful. Peter was good to.

  9/13/23
• Gary M.

  Rating 2.5

  the customer before me shared his concerns about the late start and early finish of his massage (which then happened to me as well, starting 10 minutes into the hour and finishing ten minutes before the hour's end, so a ~40 minute massage). After he left, it was quite clear that the front desk staff and others were talking about the customer behind his back. it was tacky and unprofessional.

  9/12/23
• Nancy T.

  Rating 3.5

  Trying to get an appointment. I had been looking for an appointment for over a month.

  9/7/23
• Peter M.

  Rating 5.0

  Sung is an excellent therapist

  9/6/23