Massage Envy

Bowie-Woodmore Towne Centre

Customer Reviews

• Netherly C.

  Rating 4.5

  I love my massage therapist!

  5/26/22
• Brian J.

  Rating 1.0

  The business aspect of dealing with ME has been one of the worst experiences of my life. I started with $235 in gift cards. When I attempted to make an appointment I was told that I couldn’t make an appointment without providing a credit card that could be used if I didn’t cancel my reservation in advance. Subsequently a young lady named Kayla attempted to resolve the situation. The resolution was that I had to pay an additional $50 to form a $285 membership in order to use the $235 in gift certificates. I ultimately made an appointment that was made 6 weeks out for May 24 at 12:00pm. When I arrived I was told that my appointment was cancelled. The system said the Appt. Was made at 9:32am and cancelled at 9:37. There is no way that I could have had anything to do with the cancellation. Apparently after I committed $285 to ME and left an employee went in the system and cancelled the appointment that was just made. While I would have been charged for cancellation without notification, the policy does not apply when ME is involved in a cancellation without notice. Ultimately I was squeezed in despite the cancellation. After the massage, the therapist said you should come back in 3-4 weeks. However I was not able to be scheduled for a follow up appointment for another 6 weeks. I would not recommend this experience to me friends.

  5/25/22
• Mario S.

  Rating 4.0

  My experience was great! My only reservation is recommending someone commit to the monthly cost. It's also difficult to schedule more sessions with my masseuse as she's in high demand.

  5/25/22
• C.ashenna C

  Rating 5.0

  Listen I received a facial so good that I went to sleep during the treatment guessing right after I received my perfect skin feedback. Great job!

  5/18/22
• Nadine H.

  Rating 5.0

  Relaxing

  5/17/22
• Marilyn W.

  Rating 5.0

  great massages and accommodating staff

  5/13/22
• Jill T.

  Rating 5.0

  I had a 30 min. stretch with Ceara.

  5/13/22
• Orlando B.

  Rating 4.0

  Scheduling. Sometimes hard to get an appointment even when you call a month in advanced.

  5/11/22
• Rena C.

  Rating 2.5

  The viso was fine today…. However the phone conversation and the customer service needs work

  5/9/22
• Anne R.

  Rating 4.5

  Kamille is a profession who does her job with knowledge and skills matched tho my individual needs. Pressure is appropriate and targeted for maximum positive results. I feel so much better after our sessions.

  5/8/22