Nothing to do with my most recent massage session. In fact, Denise was amazing and probably the best, most attentive massage I’ve receive at any Massage Envy franchise location. I will never recommend Massage Envy because I have accumulated 30+ session credits but I cannot seem to reserve a session at the Arundel Mills location. They have shorter hours than other locations, they have fewer massage therapist, therefore there are fewer sessions available; even when conceding a pressure that is not my preference. I would like to transfer my membership to another location so I can receive member-preference for therapist availability or waitlist options but this does not seem to be an option. Lastly, I asked about cancelling and was told I had to use all 30+ sessions with 60 days. Remember, I cannot seem to reserve a session. I also asked about freezing and was told “someone” would contact me in 7-10 business days. I have not heard from anyone. Needless to say, not happy with my experience as a Massage Envy subscriber.