Massage Envy

Annapolis

Customer Reviews

• Bernadette M.

  Rating 1.0

  The front desk staff was very friendly. My therapist however was VERY rude to me. When we walked in the room, she asked what was happening. I described shoulder and upper back pain. She then told me I was sucking in my gut and holding my breath. When I said that I wasn’t, she doubled down but then said that she’d work with me and left the room to let me change and lie down. When she entered the room she spent most of the session pressing into my abdomen and gluteals and spent very little time working on the areas I came in for (shoulder/upper back). The extra service I ordered (muscle therapy) was just a hot towel draped on my shoulders for about 30 seconds followed by some lotion type thing that smelled rather like BenGay. When she was finished, she said that I did not seem receptive to what she had to say. That I have a “breathing injury” and that she could not do anything else for me. That I should not return to her unless I was willing to work on myself. At no point did I say I wasn’t willing and I did not refute anything other than her original claim that I was sucking in my gut and holding my breath. She would ask me if I experienced XYZ symptoms from time in the session and I answered appropriately. But she clearly felt I was questioning her expertise and her rudeness to me was unacceptable for a service I not only paid for but then did not fully receive. In the end I was comped the muscle therapy and given a substantial discount but what a disappointing experience.

  3/27/25
• Anne H.

  Rating 5.0

  Cost for members, friendliness of staff, ease of making appointment.

  3/26/25
• Dorelle G.

  Rating 5.0

  Great service and highly skilled massage therapists

  3/22/25
• Krisden K.

  Rating 1.0

  Terrible experience! Masseuse was 10 minutes late coming to get me. During massage, she put a towel completely over my head and at one point, put the blanket over my head as well during the massage, I think so that I could not tell that she was looking on her phone. She asked for my focus areas and did not focus on them at all. And when she left, I had to wait for her to put her coat on and get her purse before leaving out of the room, while I was still on the table, waiting to get dressed. When I left, I called and asked to speak to the manager, the receptionist is at the front desk, told me that the manager was in the back and asked if they could take a message. I told them I could either speak to the manager or leave a poor review online, that is when she told me to hold on and she went to get the manager, but I was on hold for so long. I hung up before speaking with the manager.

  3/17/25
• Scott B.

  Rating 5.0

  Always great service

  3/15/25
• Lynda F.

  Rating 5.0

  Liz is wonderful—her foot massages are the best and she listens to my ailments and pays attention to them during the session. Why is it that 90 minutes is over in a heartbeat?

  3/12/25
• Brian K.

  Rating 5.0

  Greg was awesome

  3/12/25
• Nancy R.

  Rating 5.0

  Have been going for years. Good service and atmosphere

  3/11/25
• Anthony T.

  Rating 5.0

  The front desk was very polite and provided excellent customer service. The massage therapist was phenomenal i walked in with pain and discomfort and left feeling reju

  3/6/25
• John P.

  Rating 4.5

  Very good experience, great masseuse, nice facility and staff.

  3/5/25