Massage Envy

Hamilton Town Center

Customer Reviews

• Kendra D.

  Rating 4.0

  would like 90 min hands on when come for a 90 min. Massage envy only gives 80 min hands on.

  9/15/23
• Jennifer S.

  Rating 3.0

  all good

  9/13/23
• B.randi B

  Rating 5.0

  Well I would like to say that I would recommend Josh, but then I would never get an appointment... so I would recommend it and hope that all of your other therapist are as good as Josh. Plus it's a good value and the front desk ladies are awesome.

  9/11/23
• Wendy B.

  Rating 5.0

  Jeffrey was amazing. I have had lots of facials over the years and Jeffrey gave me one of the best facials I’ve ever had! I would recommend him to anyone.

  9/9/23
• Tanya H.

  Rating 4.0

  appointment availability

  8/31/23
• Korie W.

  Rating 2.0

  The massage was lukewarm at best!

  8/25/23
• Nichel H.

  Rating 1.0

  My massage therapist was unfriendly and didn’t listen to the things I was there for. I asked for as much pressure as she could give. I felt like a toddler was massaging me. The therapist seemed irritated and annoyed.

  8/21/23
• Marlene B.

  Rating 2.5

  The message was not good. Low pressure. Asked for medium to deep. Dealt like it was a lotion session

  8/20/23
• Ashton S.

  Rating 1.5

  It is very unfortunate and frankly entirely disappointing that I have been "a member" with ME for roughly 12 years with virtually ZERO incentives for my company loyalty. Not only does my monthly fee continue to increase (without notification), but there is an absolute lack of "member" rewards currently present... Not even a birthday gift (every membership-based company offers at least that)!! The majority of companies will decrease a monthly or annual fee for their services after multiple years of any loyalty, especially when they PROMISE a indefinite locked-in reoccurring fee of this kind (on top of numerous offered perks or discounts)!!! I have a therapist who is beyond amazing, which is literally the only reason I continue to endure paying your company's ridiculous monthly rate. If they were ever to decide to leave ME, there is no doubt I would immediately cancel my membership. I have been treated very rudely and even hateful on several occasions by ME front desk staff for no reason whatsoever! While the front staff at my current location has, for the most part, usually been friendly, I believe any client mistreatment should never be tolerated under any circumstances! This should especially be true within a company that is not only offering none essential services in a troubled economy, but definitely because you are a business that "guarantees" a calm and relaxing experience with each and every visit. Obviously, your company IS NOT following through on its supposed policies! All of this should concern you... it promotes a non-reputable image and completely false sense of trust to your customers.

  8/19/23
• M.ichele M

  Rating 5.0

  Ruby is the best! She worked primarily on my lower back, shoulders, and neck and the discomfort I had before the massage was gone when I left.

  7/30/23